Delivery
Subject to stock availability, the ready-stock items will be fulfilled within 1-3 business days, of when the completed order is received and payment is completed.
Orders shipped via ABX express are estimated to be delivered within 1-3 business days for Peninsular Malaysia and 5-7 business days for East Malaysia via Poslaju.
Refund
Refund is not allowed however, return and exchange are allowed if meet our return and exchange policy. Please read below for the return and exchange criteria.
Return/Exchange
Video Recording on unsealing products is needed for any damaged return before opening the courier packaging. Products sold online are non-refundable and non-exchangeable. Return or exchanges are only granted if the following criteria are met:
- The Item has not been received by Buyer
- The Item was defective and/or physical damaged upon receiving
- Received the wrong product(s)
For any return request that falls under the below category will not be considered:
- Product colors differ from those seen on the device display
- There may be 1-3cm measuring deviation due to manual measurement. Therefore buying the wrong size as a return reason will not be accepted
To be eligible for a return, your item must be unused and in the same condition that you received it.
Returns must be done within three (3) working days of the refund request being granted. The owner reserves the right to refuse a refund request if the customer fails to ship the returned item within the validity period.
Only regular priced items may be refunded and sale items cannot be refunded.
Postage is to be borne by the customer in the event of an exchange or return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The approval for return must be obtained by Jeismas Enterprise.
Jeismas Enterprise will not accept returns without prior mutual agreement between the customer and shop owner. To return a damaged item, please Whatsapp us at 017-4813266.
Jeismas Enterprise reserves the right to not accept any return requests which does not meet our standard return policy.